Repair Request Checklist
Real Property Management Northeast Atlanta gives tenants the ability to make repair requests online. In cases of non-emergency situations, please log in and submit your maintenance request. If you have an emergency, please call us immediately. If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position.
THINGS TO CHECK BEFORE SUBMITTING YOUR MAINTENANCE REQUEST
| Smoke Detector won't work when tested | Monthly check and replace battery. Notify maintenance at once if still not working. |
| Smoke detector beeps softly on and off | Check and replace battery. |
| No power to plugs or switches | Check breaker panel or fuse box. Check and reset GFI plug. Check if plug works off wall switch. |
| Garbage disposal won't work | Push reset button on disposal or use allen wrench and turn. How to Reset Your Garbage Disposal. |
| No hot water | Check thermostat on hot water tank. Is pilot light lit? How To Light Your Pilot Light. Check breaker panel or fuses valve closed. |
| Hot water is TOO HOT | Check thermostat on tank and turn down. |
| Faucet or toilet leaks | Turn off water fixture under sink, toilet at valve and notify maintenance. |
| Toilet or sink plugged | Try plunger. If still plugged call maintenance. |
| Heater Not Working | Check thermostat. Check any button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped. |
| Dishwasher won't drain | Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up. |
| Refrigerator too warm or too cold | Check thermostat, set correctly. Front and Back grills clean. Clean out drain hole. |
| In the case of freezing weather | Cover outside hose faucets. Disconnect outside hoses. Shut off water to outside faucet if possible. Cover foundation vents with approved insulation materials. |
| Frozen pipes | Leave cupboard and pantry doors open where pipes are with heat turned up. NEVER USE OPEN FLAME to try to thaw |
To better serve you, please make all non-emergency maintenance requests online.
If you do not have a login + password: Click Sign Up in the login module and enter your information using the e-mail address you have given us and the address of your rental home.
If you already have a login + password, login and then click Service Request and fill out the required fields.